When you use our website, we may collect data that you voluntarily provide (such as your name, email address, telephone number, and information about your pet) when you request contact or an appointment, as well as technical browsing data collected automatically (IP address, browser type, and pages visited) for statistical and service improvement purposes.
We process this data on the basis of the performance of pre-contractual and/or contractual obligations, our legitimate interest in managing the website and customer relations and, where applicable, your consent (e.g. for informational communications).
We use the information to respond to requests, schedule and provide veterinary services, manage communications, and improve the online experience; we do not sell or share data for marketing purposes.
Sharing is limited to providers who support us (such as web hosting and communication tools) under confidentiality obligations and only to the extent necessary, or to authorities when required by law.
We retain data only for as long as necessary for the purposes for which it is intended or for the applicable legal period, after which we proceed to its secure deletion or anonymisation.
The website uses cookies to facilitate navigation and produce anonymous statistics; you can manage or disable cookies in your browser, bearing in mind that some features may be limited.
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration, although no system is completely immune.
You may, at any time, exercise your rights of access, rectification, portability, limitation, opposition and erasure, as well as withdraw your consent when this is the basis for processing; you also have the right to lodge a complaint with the CNPD — National Data Protection Commission. For privacy issues or to exercise your rights, please contact us. This Policy may be updated from time to time, and the current version is the one published on the website at the time of use.
